About Level 1

This program has been created for practitioners in social services, youth development, housing, public health, transportation, and urban planning. The Level 1 Cohort equips participants with the skills needed to:

• Recognize and mitigate engagement practices that inadvertently cause harm or discourage participation;

• Strengthen cross-department collaboration;

• Support compliance with public participation, accessibility, and program outreach requirements; and

• Improve the consistency and quality of staff interactions with the public.

• Produce immediate, measurable improvements in service quality while reducing long-term inefficiencies

All tools, templates, and frameworks provided through the cohort are directly applicable to existing agency workflows, ensuring that staff return with actionable strategies—not abstract theory. The curriculum aligns with widely recognized goals around program accessibility, public engagement standards, equity in service delivery, and ethical community-facing practice, making it an appropriate and defensible investment for civil service and non-profit agencies.